Patients

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Overview

The Multiple Sclerosis and Neurology Institute of Austin (MSNIA) welcomes you to a sophisticated and upscale healthcare experience.

We provide comprehensive and expert care to patients with multiple sclerosis and other neurological disorders. Many patients rely on primary care doctors or general neurologists for their complex neurological disorders that require a comprehensive approach. But the treatment of multiple sclerosis and neurological disorders requires a higher level of understanding and training than that possessed by most general neurologists and primary care providers. This can lead to suboptimal care, putting the patient at risk of potentially avoidable neurological disabilities.

What to Expect

We want you to have a comfortable and pleasant experience during your visit. You will be able to communicate one-on-one with our in-office staff or physician without the inconvenience of a call center. We accept some health insurances including Blue Cross Blue Shield, Aetna, and Humana but also provide affordable services and membership options.

Before Your First Visit:

You do not need a referral to be seen at the MSNIA, but having a referral from your doctor is highly recommended.
We need to review your records beforehand, so we can be up to date with your medical and neurological history. Please send the records or have your doctor send the records to us electronically.
We will need your brain and spinal cord imaging sent to us in a CD or electronically, in addition to the written radiology report.
Please fill out the electronic medical intake before your visit, which will allow more time for your evaluation and discussions.
Make a list of all your questions, so we can cover all your concerns.
We will call you 24-48 hours before your visit as a courtesy reminder.
Your credit card number will be requested while scheduling the appointment.

During Visits:

Please bring a valid photo ID and your insurance card (if you have one).
Please arrive 15 minutes before your scheduled appointment.
We charge for the visit once you are checked in.

Policies

Cancellation

Appointments canceled 24 hours or more before the start of your scheduled visit will not be charged. If you fail to cancel within 24 hours, a $25 fee will be made to the credit card on file.

No Shows

A $50 will be charged to the credit card on file for patients that do not show up for their scheduled appointment.

Late Shows

We value your time and that of other patients. Please make every effort to be on time. We will try to accommodate you if we have any openings that day, but as a consideration to other patients, we will not be able to see you if you are more than 30 minutes late for your initial visit or 15 minutes late for your follow-up visit.

Payment Methods

We accept all major credit cards, debit cards, and checks.

Termination of Physician-Patient Relationship

We reserve the right to terminate the physician-patient relationship for disrespect, mistrust, or behavior that puts the patient, the treating physician, the staff, or other patients in practice in jeopardy. A formal letter of termination will be provided, along with a list of neurologists in the area.

Become a member of MSNIA

Enhance your experience by becoming a member. A membership will provide you with greater accessibility and sponsored educational and social events!

Join Now

Frequently Asked Questions

What kind of patients do you see?

We see adult or adolescent patients with multiple sclerosis or other neuroimmunological disorders; adults with neurological disorders such as headaches, neuropathy or pinched nerves, memory problems, seizures, tremors, post-spinal cord injury, post-stroke, post-head injury, dysautonomia, and other neurological disorders. If you don’t see a particular symptom or disorder listed here, please call us for further clarification.

Do you do any procedures?

Yes, we do botulinum toxin (Botox) injections for migraines and spasticity, lumbar punctures, and occipital nerve blocks.

Can I use my medical insurance to pay for the prescriptions, images, and studies that you order?

Absolutely. You will continue to utilize your insurance as usual for medications, laboratory tests, and getting the images ordered by your doctor.

Will my insurance be billed for my visit?

In some instances, we will have to bill your insurance for professional services, but you will not have to incur any additional payments after your visit. The only payments will be before the visit.

Will you communicate with my referring physician?

Yes, a letter with the visit note will be sent to your referring physician and any other physician you want us to share your medical information with.

Will I have access to my notes?

Yes, we will share every visit note with you so you can keep your own records. We will also keep an encrypted record of your visits.

If I am ever hospitalized, will you see me in the hospital?

We are not affiliated with any hospital system, but we are available to talk to the doctors in the hospital to assist with your care.

What do I do in case of an emergency?

If it is a true emergency, please dial 9-1-1. We do not respond to emergencies. Because we are a clinic, we have limitations in hours of operation. But if it is an urgent matter, leave us an urgent message, and we will reply to you within 24 hours, with the exception of weekends.

Do you speak other languages?

We speak English and Spanish.

Do you have any other questions? Please send us an email or call the office phone number.